Expédition & retours

At Chic Plage Boutique, we strive to make your shopping experience as effortless and enjoyable as our elegant beachwear collections. Below you’ll find all the details about our shipping and returns policies, designed with your convenience in mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

• Standard Shipping (€12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
• Free Shipping: Available for orders over €50, delivered via EMS within 15-25 business days after dispatch

International Shipping

For international customers outside the EU (excluding Asia and certain regions):

• Customs duties and taxes are the responsibility of the recipient
• Delivery times may be extended due to customs processing
• Please ensure your shipping address is complete and accurate

Returns & Exchanges

We want you to love your Chic Plage Boutique purchase as much as we do. If you’re not completely satisfied, our returns policy is designed to be as smooth and stylish as our collections.

Return Policy Details

• Return Window: 15 days from the date of delivery
• Condition: Items must be unworn, unwashed, with all original tags attached and in original packaging
• Non-Returnable Items: Due to hygiene reasons, we cannot accept returns on:
  • Bonnets Profonds
  • Body garments (direct skin contact items)
  • Sale or promotional items

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order. Use the following template:
   Subject: Return/Exchange Request – Order #[order number]
   
   Hello Chic Plage Boutique Team,
   
   I would like to initiate a return/exchange for the following items from my order #[order number] placed on [order date]:
   
   1. [Item Name] – [Color/Size] – [Quantity] – [Price]
   2. [Item Name] – [Color/Size] – [Quantity] – [Price]
   
   Reason for return: [Please specify: incorrect size, different color, change of mind, etc.]
   
   For an exchange, I would like to receive: [Item Name] – [Color/Size] – [Quantity]
   
   I confirm that the items are in their original condition with all tags attached.
   
   Best regards,
   [Your full name]
   [Your email address]
   [Your phone number]
2. Receive Authorization: Our team will send you a Return Merchandise Authorization (RMA) and shipping instructions within 48 hours
3. Pack Your Items: Carefully package the items with all original accessories and include your invoice or order confirmation
4. Ship Your Return: Send the package to the address provided. We recommend using a trackable shipping service

Refund Process

Once we receive and inspect your return (typically within 5 business days), we will send you an email confirmation and initiate your refund:

• Credit Cards (Visa, MasterCard, JCB): 5-10 business days
• PayPal: 3-5 business days

The refund will be credited to your original payment method. Please note that original shipping fees are non-refundable unless the return is due to our error or defective items.

Exchanges

To exchange an item:

• Clearly indicate your new selection in your return request
• If your desired item is unavailable, we will offer an alternative or issue a refund
• We cover the shipping costs for your replacement item

International Returns

For customers outside the EU (excluding Asia and certain regions):

• Original customs duties are non-refundable
• You are responsible for international return shipping costs
• Mark the customs declaration as « RETURNED GOODS – NO VALUE »

Need Assistance?

Our dedicated customer service team is here to help with any questions regarding shipping or returns. Contact us at [email protected] or by mail at:

Thank you for choosing Chic Plage Boutique, where every detail—from our summer collections to our customer service—is designed for your utmost satisfaction.